Understand our refund eligibility criteria and subscription cancellation process. We're committed to fair and transparent policies.
Company: Lofingo Pvt. Ltd.
Location: Greater Noida, Uttar Pradesh, India
By subscribing, purchasing, or accessing the Service, you agree to this Refund & Cancellation Policy.
⚠️ All purchases made on our platform relate to digital products and automated deployment services, which are non-returnable once activated.
Refunds are not guaranteed unless they fall under specific conditions mentioned below.
Refunds may be issued only in the following circumstances:
A refund may be considered if:
Note: User-side issues (device problems, internet issues, third-party integrations) do not qualify.
Refund is processed if:
If you were incorrectly billed for:
We will adjust the amount or refund the difference.
Refunds will NOT be provided in these cases:
No refund if you:
If you use any part of the Service, it becomes non-refundable:
Fees spent on the following are strictly non-refundable:
If your account is suspended due to:
No refund will be issued.
Refund requests raised after the billing period has ended are not eligible.
Cancel your subscription at any time from your dashboard or by email
There are no cancellation charges or penalties
Upon cancellation:
If you cancel before a free trial ends, you will not be charged.
Send a refund request to:
Subject line: Refund Request – [Your Registered Email]
Include the following information:
Refund requests are reviewed within 7 business days
Once approved:
⚠️ Before raising a chargeback, you MUST contact Lofingo for resolution.
If a chargeback is filed without prior communication:
For fraudulent disputes, Lofingo reserves the right to pursue:
Your subscription may renew automatically unless:
Refunds are NOT provided if:
Lofingo may, at its sole discretion, approve exceptions under special circumstances, including:
Severe service disruption
Human error from our billing team
Early-stage subscription with no usage
Note: This is not a guarantee and is evaluated individually on a case-by-case basis.
Governed by Laws of India
This Refund & Cancellation Policy is governed by the laws of India
Jurisdiction
Exclusive jurisdiction of courts in Gautam Buddh Nagar (Noida), Uttar Pradesh
Our support team is here to help with any refund or cancellation questions.